Purchase Terms & Conditions

These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Canada/Dual FX Ltd on Trionic Canada's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand.

Prices

All prices are in Canadian Dollars. Orders may be subject to shipping charges where applicable.


Ordering

You can order online in our webshop or over the phone at:

Toll free 1-855-895-6635

Returns

All orders must be returned within 14 days of purchase. If you are not satisfied with your purchase, you can return it within 14 days after delivery, without having to provide any explanation.
Returned products should be sent to:
Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.  e-mail: [email protected]  - Phone: 1-855-895-6635

The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing. All returns are subject to a 15% restocking fee.

Payment

Customers can choose between the following payment methods:

Credit Card

We accept the following cards: Visa, MasterCard. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secure and encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment.

PayPal

Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.

Delivery

We ship our goods with UPS or Canpar. Deliveries usually come within 4-7 work days, counting from the order or purchase date. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a conformation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.

Guarantee

The manufacturer Trionic Sverige AB offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear (for example, but not limited to, tires, tubing, brakes). Our warranty is valid from the purchasing date and only for the original purchaser of the product. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Warranty entitlements are limited to the aforementioned person and possible transport costs are not included.

Errors

Trionic Canada/Dual FX Ltd. may make mistakes on the company website. Trionic Canada/Dual FX Ltd maintains the right to change any information, including but not limited to, prices, technical specifications, and product offers, without previous notice. Trionic Canada/Dual FX Ltd reserves the right to stop selling products as well as to change the products offered in its inventory.

Contractors

Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.

Product Reviews    

  • 1 0

    Very satisfied…

    The Walker 12er is fantastic. Since 2008 I have only moved around with a wheelchair because I could not use the health insurance walkers due to balance problems. With the Walker I bought from you I feel completely comfortable. I feel very confident w…

    Read the Full Review 
    Rollator Walker 12er Size S Red w. black/black/grey
    by Gabriele Zwiekopf
  • 10 8

    The best help in everyday life in the most beautiful form. I am more tha…

    I am more than satisfied with my Veloped – it gives me the necessary support and stability I need, and I can walk long distances over any terrain with it. Especially because of my MS disease, it prevents balance problems and falls, I can make my ever…

    Read the Full Review 
    Trustpilot
    Veloped Sport 14er M navy/red/white
    by Marie-Anne Thiefels
  • 14 8

    The Veloped is a life changer…

    I have been meaning to contact you to let you know what a life changer my Trionic Veloped has been. It has enabled me to go onto areas such as the beach where I live without risk of falling. Has given me independence and confidence. This is a photo o…

    Read the Full Review 
    Trustpilot
    Veloped Trek 12er M navy/black/yellow
    by Maria Stableford
  • 13 13

    Veloped Trek 14er M…

    This walker is a real help. Especially when both front wheels run together, I feel well guided while walking straight, and this is important because I am having balance problems and without it, I would easily stumble. Near where I live there are bump…

    Read the Full Review 
    Trionic
    Veloped Trek 14er M green/black/orange
    by Erich Jakubetz
  • 1 1

    Being clearly visible is about safety…

    The rear lights can be easily seen from a distance and significantly increase safety in the darkness. Time will tell whether the stretchy fastening tape will hold up well in the long term.…

    Trionic
    Veloped LED Rear Lights 5 Lumen (pair)
    by Thomas Bollhorst
  • 15 8

    Brake lever adapter / converter…

    Contact was easy, courteous and helpful.
    Delivery was quick and straightforward and the part fitted as expected.…

    Single-Hand Brake RIGHT
    by Dennis Roberts
  • 1 11

    A real all terraine walker…

    I have finally found the perfect wheeled walker! The Trionic Veloped Tour 14er M. It is adjustable to be tall enough for me, which make a nice change, I am 6 foot and in the past walkers have felt too low, what totally blew me away was being able to …

    Read the Full Review 
    Trustpilot
    Veloped Tour 14er M black/reflex/red
    by Miss Tilston-Brookes
  • 21 11

    A first class product…

    I absolutely love my new Trionic Trek because it has given me back some independence. I can now access town and it skips over kerbs beautifully. So much so that you wouldn’t even know the kerb is there. I love that it is easy to switch it from city m…

    Read the Full Review 
    Trustpilot
    Veloped Trek 12er M navy/black/yellow
    by Carmen D
  • 12 15

    lovely bit of kit, Pity i couldn't make use of it,…

    I couldn't change direction and reverse it out of my (narrow)hallway as the wheels were touching both walls at the same time…

    Rollator Walker 14er M/L black/black/gray
    by Colin Nethercoat

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