Purchase Terms & Conditions

These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Canada/Dual FX Ltd on Trionic Canada's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand.

Prices

All prices are in Canadian Dollars. Orders may be subject to shipping charges where applicable.


Ordering

You can order online in our webshop or over the phone at:

Toll free 1-855-895-6635

Returns

All orders must be returned within 14 days of purchase. If you are not satisfied with your purchase, you can return it within 14 days after delivery, without having to provide any explanation.
Returned products should be sent to:
Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.  e-mail: [email protected]  - Phone: 1-855-895-6635

The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing. All returns are subject to a 15% restocking fee.

Payment

Customers can choose between the following payment methods:

Credit Card

We accept the following cards: Visa, MasterCard. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secure and encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment.

PayPal

Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.

Delivery

We ship our goods with UPS or Canpar. Deliveries usually come within 4-7 work days, counting from the order or purchase date. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a conformation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.

Guarantee

The manufacturer Trionic Sverige AB offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear (for example, but not limited to, tires, tubing, brakes). Our warranty is valid from the purchasing date and only for the original purchaser of the product. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Warranty entitlements are limited to the aforementioned person and possible transport costs are not included.

Errors

Trionic Canada/Dual FX Ltd. may make mistakes on the company website. Trionic Canada/Dual FX Ltd maintains the right to change any information, including but not limited to, prices, technical specifications, and product offers, without previous notice. Trionic Canada/Dual FX Ltd reserves the right to stop selling products as well as to change the products offered in its inventory.

Contractors

Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.

Product Reviews    

  • 11 0

    Great product…

    I have the Walker 14er and love it for walking the dog as it goes anywhere. Bought this one to use when I go out shopping, etc. and am so pleased with it as I feel much safer when I use it. I do find it a little bit heavy but thoroughly recommend it…

    Read the Full Review 
    Rollator Walker 9er red/red/black
    by Rachel Hind
  • 12 17

    Thrilled with my new friend Vince The Veloped!…

    Living with MS (comparatively mild but slowly progressing) I have poor balance, and varying degrees of leg weakness and fatigue – the Veloped is the answer to all these issues, and I couldn’t be more delighted.
    Within days of delivery (all going 10…

    Read the Full Review 
    Trionic
    Veloped Sport 14er M black/white/white
    by Elizabeth Grew
  • 9 9

    Mrs M.…

    Absolutely excellent.…

    Trionic
    Veloped Trek 12er M green/black/orange
    by Morag Ross
  • 11 8

    Veloped Sport 14er M…

    This walker has given me back the joy of living. I can now walk long distances independently and without assistance.

    The sporty aspect of the walker is also always a topic of conversation.

    It is extraordinary that you can walk well with an upri…

    Read the Full Review 
    Veloped Sport 14er M black/white/white
    by Elisabeth Busch
  • 16 0

    This was the best investment I could……

    This was the best investment I could have made for my wife. She is able to navigate the farm doing what she loves in the garden. The construction and design are exceptional. She is free to be herself again, which is great for a young independent woma…

    Read the Full Review 
    Trustpilot
    Veloped Sport 12er M black/white/white
    by Gareth
  • 1 11

    Love the walker, thank you…

    Thank you so very much. The Veloped walker arrived for my son yesterday. The whole experience of ordering, receiving and using this walker has been excellent. The advice we got before ordering was so important and I am grateful to Stefan for his help…

    Read the Full Review 
    Trustpilot
    Veloped Trek 14er M navy/black/yellow
    by Dawn Benson
  • 14 9

    Veloped Trek…

    We were looking for a product that is suitable for many grounds and street surfaces, has enough storage space for shopping and that is easy to use. The Veloped is all of this.
    It is bigger and wider than other rollators and at the rehab clinic there…

    Read the Full Review 
    Veloped Trek 14er M navy/black/yellow
    by Oliver Lenauer
  • 16 2

    Trionic veloped is a brilliant design and helpful and informative……

    Excellent customer service and helpful advice given, brilliant delivery service and a wonderful quality Veloped.

    The Trionic Veloped has made walking my dogs on my local country footpaths a comfortable safe and pleasant experience.…

    Trustpilot
    Veloped Sport 12er M black/white/white
    by Heather Woodward
  • 9 0

    OVER THE MOON…

    I was cautious to buy due to the price. I tried others in the shop (UK) and was appalled by the wobbly feelings they induce in me.

    I wanted something stable, easy to take on the UK (stagecoach) buses and would accommodate my arthritic Pomeranian.…

    Read the Full Review 
    Trionic
    Rollator Walker 12er M/L navy/black/red
    by M HOLDEN

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