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How do I recover my password if my email isn’t in the system?

If your email isn’t found in our system, it may be because you haven’t created an account yet, or you may have used a different email when placing a previous order.

You can easily create a new account to:

  • Access your past orders

  • Manage your settings, addresses, and contact information

  • Participate in Trionic Rewards

If you believe you already had an account with a different email, please contact our support team at [[email protected]] so we can help locate it.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Products and services

Rehabilitation and support

Orders and deliveries

Purchase and Payments

Returns and Complaints

Troubleshooting

Membership & Rewards

My Account & History

Product Reviews    

  • Very satisfied with the Veloped, and very good accommodating service whe…

    There is no better choice!!!…

  • Walker…

    Beautiful walker. It runs very smoothly, and it is fantastic for walking. I can recommend this device any time. I would say that every part is worth its price. The only thing that bothers me is that the cork handles are always sticky to the touch. Wh…

  • Trionic Veloped Sport…

    I have a rare neurological condition Hereditary Spastic Paresis which causes muscle stiffness, balance issues, and consequently mobility problems. I have used walking poles for the last couple of years but when I walk I no longer enjoy my surrounding…

  • Suggestion…

    Good morning,
    I am very happy to write to you. As you know my wife sees only 5% per eye and, after the initial difficulties, now she gets along very well with her walker. Sure, someone always must be there, but that has nothing to do with this great…

  • Superb Machine…

    Fed up with supplied walker I invested in the Veloped to have better stability and easier movement over uneven ground. Also require it for fishing trips (fly-fishing on rivers) where I can take over rough ground. It allows me to get more exercise too…

  • My travel walker…

    I bought the Trionic Veloped a few years ago for the outdoor use, specifically to walk my dog over rough terrain. After my dog and I got a bit older (almost 15 and 70 years old), I also bought the Walker 9er to be used indoors and as a 'travel walker…

  • My Rolls Royce…

    My Rolls Royce – a.k.a. Walker 12 – and me have now together undergone the ultimate test, namely the Stockholm winter 2018-2019 with snow plowing à la Stockholm municipality.

    The sidewalks and walkways have either been covered in either 10 centime…

  • Excellent…

    Love this, has helped me to walk further than I use to as I can sit, take a rest and walk for a bit further. It has the most comfortable seat. Highly recommend. It is also great for my elderly dog when she gets tired.…

  • Really helps me to get about outdoors.…

    The only drawback is it is difficult for me to lock the seat in position. My husband has to do it for me. Without him, I would have to always have it set up and not folded.…

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