How can I arrange an NDIS trial in Australia?

We are an online business. However, we work closely with occupational therapists, physiotherapists and carers Australia-wide to arrange trials without obligation.

Organising the trial

It is necessary to have an initial phone call with you to be sure we are shipping the ‘best fit’ model in terms of:

  • Your client’s objectives, ability, height, build and special needs;
  • Trionic model choice, product size, colour, functionality and accessories. 

Sometimes your client may have already discussed the best fit model with us and even decided on their preferred model. However, it is always necessary to confirm the trial and product selection with their physiotherapist, occupational therapist, care coordinator or other support professional.

Trial agreement

The Trionic equipment is shipped for trial with the following agreement:

  • There is no obligation on the part of you or your client to purchase. All shipping costs will be met by Trionic Australia unless otherwise agreed.
  • The equipment is shipped directly to you as NDIS and some other funding bodies do not permit delivery of assistive technology to your client before funding approval. We therefore will request your ship-to address, phone number and email address information to go on the shipping label.
  • You conduct the trial and then keep the equipment until NDIS or another funding body approval is received. The equipment must not be left with the client before funding approval and agreement to purchase.
  • We request that you keep the box and store the Trionic equipment for later delivery to the client or return it to Trionic. If the trial is successful, please keep the equipment in new condition for sale and delivery to your client.
  • If approval takes a long time, we may agree on returning the equipment, especially as you may have limited storage space.
  • The equipment can be trialled outside in the environment that your client needs to use it. Dirty tyres can always be cleaned or replaced. However, we request you to be very careful not to scratch or damage the frame and other parts. Protection is easy if you transport the equipment in its box or, if your vehicle is too small, you use soft padding like a blanket to protect it.
  • The equipment can be trialled with multiple clients.

Quotations and invoices

We can send a quotation or a tax invoice to submit to NDIS or any other funding body. Quotations and invoices require your client’s name, address and reference, such as the NDIS participant number. Payment can be made via bank transfer or the NDIS portal.

Delivery & returns

Delivery usually takes 5 days from order confirmation.

All models are delivered fully assembled and ready to go. Our international carrier UPS sends email notifications every time the box is scanned in transit. In Australia, UPS delivers locally themselves or hands the box over to Startrack to deliver.

Returns are booked by Trionic Australia.

Deciding your best fit Trionic model

There are two Trionic models, the Walker and the Veloped. The summary information on this page answers the most common questions and will help you decide. You are most welcome to call David on 1300 50 30 30 to ask questions and discuss your needs further.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Products and services

Rehabilitation and support

Orders and deliveries

Purchase and Payments

Returns and Complaints

Troubleshooting

Membership & Rewards

My Account & History

Product Reviews    

  • Walker - from Sweden…

    The Veloped Sport M 14er arrived in Travermünde on the Baltic Sea in early March 2021.
    It enriched my life. By this I mean that I can walk again. I am an 80-year-old woman, and I would have liked to still be active and always around.

    Thanks to th…

  • Walker 12er…

    Very nice. Easy to maneuver. My 93-year-old mother now can walk on various paths feeling secure with her walking.…

  • Walker 12er (size M/L)…

    The Walker 12er (size M/L) is the best I've seen. I'm very satisfied. High-quality workmanship and easy to handle in practice. I can only recommend this rollator.…

  • Trionic Veloped is an excellent walking aid…

    Trionic Veloped works well when you are walking along pavements when it is snowy, dry or wet. It's also a very good walking aid to be used in the forest when you are walking along paths or even in more difficult conditions. If you decide to buy Trion…

  • How ever did I manage without this?!…

    I am very pleased with my purchase of Trionic Veloped Trek. I was initially concerned as to how useful it would be as I needed something that would cope with nature reserves. I need not have worried, this copes with everything I throw at it - even d…

  • Excellent bit of kit…

    Excellent. From my previous average 20m range, the world has now expanded so much that I was able to take my youngest round the dinosaur museum (him sitting on the seat, facing forward, when he got tired).

    I really cannot thank you enough.…

  • Very satisfied…

    I already had the previous model, which lasted more than 10 years and was used constantly.
    The new one is just as perfect for me and allows me to go for walks with my dog as well as work.…

  • Amazing!!…

    Here the Trek 14er comes in. Unlike regular rollators, it's designed to cope with rough/uneven terrain, it's sturdy enough to support me, yet still lightweight enough for me to lift in and out of my car etc. It has a seat for when I have to stop and …

  • Simply brilliant!…

    The Veloped Trek works perfectly. It rides over hill and dale. Snow and ice are no problem either. It's a bit bulky, but the main thing is that it handles the terrain. My dog ​​is also thrilled that Mrs. Hen can walk again.…

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