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What are the Trionic Customer Service opening hours?
The Customer Service telephone line is open weekdays from 8:00 am to 6:00 pm. For complaints and returns, the service hours are weekdays 9:00 am to 3 pm. We will answer calls outside of the specified times when available.
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Read and discover more about our premium quality rollators
Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators
Products and services
General
- What is BioKork?
- Can a rollator be taken to the cabin when I fly?
- Where is Trionic made?
- At what height should I push my rollator?
- What is the safest rollator?
- Why is one front wheel on the Veloped higher than the other?
- What are the advantages of an all-terrain rollator?
- Is the rollator assembled on delivery?
- What is the difference between Trionic Walker and Trionic Veloped?
- Does the Veloped come with tyres included?
- How do I determine the right grip height of my rollator?
- How do I detach/attach the Walker seat cover?
- Why do my hands hurt when walking with a rollator?
- What are the benefits of rollators?
- Does Trionic offer a guarantee?
- Compare the Trionic Veloped and a Trionic Walker on bumpy surfaces?
- What is the best way to fly with a rollator?
- Do all Trionic Velopeds and Walkers come fully assembled?
- Does Trionic Veloped provide seating?
- Which grips should I choose?
- Which tubes should I choose?
- What is the Trionic Quality Mission?
- What is the Trionic Design Philosophy?
- How might my experience with Trionic be improved by registering?
- Where do I find my product number and/or serial number?
- How to measure the hand grip size?
- Where can I find videos about the products?
- What is proper air pressure for my Veloped/Walker tyres?
- Can I leave my Trionic outside in all weathers?
- Is it possible to put skis on the Trionic Walker or Veloped?
- What if my air-inflated tyre is having a puncture?
- Do you have a curb assistant?
- How to change the Veloped Climbing Wheel settings between the terrain- and city-mode?
- Can you push someone in a rollator?
- How to put the Walker rollator into the car trunk?
- What is the height of the seat?
- Is the back strap on the rollator Walker removable?
- How much weight can the rollator hold?
- What is included with the rollator?
- What is the width of the Walker/Veloped rollators?
- Which Veloped/Walker would you recommend for longer walks on uneven or sandy ground, e.g., on the beach?
- Who will take care of maintenance or repairs on the Walker/Veloped?
- Who provides a guarantee when I order a Trionic rollator online?
- How can I get my rollator serviced?
- How to pump up Trionic rollator tyres?
- Can I take my Trionic Veloped on a plane?
- What are the dimensions of the rollator Walker?
- How do I fit a monopod to my Trionic rollator?
- Can the Trionic Walker be used during winter on the snow?
- Are you able to install the brake on the Walker before delivering it?
- Are larger wheels better on a rollator?
- Is the rollator foldable?
- Are Trionic rollators and mobility walkers suitable for people with arthritis?
- How can you transport your veloped/walker on a bike rack?
Veloped
- Is the textile kit for the Veloped included in the delivery?
- How to use and attach the integrated rain cover?
- How do I change the grips on my Veloped?
- Is a Veloped equally as stable as a 4-wheeled rollator?
- What is a Veloped?
- Which Veloped-tyres should I choose?
- Is the Veloped Large suitable for me?
- How heavy is the Veloped?
- What is the difference between the Veloped models?
- How to put the Veloped into the car trunk?
- Why is the Veloped stated to be a three-wheeler, but it has four wheels?
- How does the Cane holder work on the Trionic Veloped?
- What does the backrest padding do?
Walker
- How do I change the grips on my Walker?
- Can You Use a Rollator on Grass?
- Can You Sit on a Rollator and Be Pushed?
- Can Rollators Prevent Falls in the Elderly?
- Who Should Use a Rollator?
- How to Control the Speed of Your Rollator?
- What are benefits of using a rollator?
- Why must all wheels be on the ground when walking with a rollator?
- How do I detach/attach the Walker basket?
- Which backrest should I choose?
- How heavy is the Trionic Walker rollator?
- Can I use the Trionic X-Country Tyres on the Trionic Walker?
- Which tyres should I choose on the Trionic walker?
Services
- Change an inner tube on a Trionic rollator – Assembly Instruction
- Replacement of Trionic Walker latch – Assembly Instruction
- How do i adjust the brakes on my Veloped/Walker?
- How do I adjust the brake cable tension on my Veloped/Walker?
- My brake is worn out, how do I change it?
- What is Trionic Ambassador Agreement?
- How to remove and replace the tyre on 9-type Walker?
- What tire pressure should my Trionic rollator have?
Folding Stool
- What are the Folding stool Steady bands for?
- Can I use my folding stool as a portable step stool ?
- Can folding stool be used in the sand ?
- Why will not one lower leg of my stool collapse (fold) into the upper leg and what can be done ?
- Why does the 3-legged folding stool have such high maximum weight capacities?
- What to do if the lower leg detaches when retracting it?
- What can I do if a leg squeaks when folding out?
- How do you mean when the folding stool offers two sitting positions?
Rehabilitation and support
Trionic Walking
- Is walking with a rollator good exercise?
- How about reducing body impact and stress with Trionic Walking?
- What is the best basic rollator technique?
- Trionic Walking and energy consumption
- What is the history of Veloped?
- Where can I find the 12-week Walking Program?
- What are the Veloped advantages?
- What is Trionic Walking?
Customer support
- Who invented the rollator?
- Are you in search of a bariatric rollator?
- Which rollator is best for beach walking?
- Do rollators prevent falls?
- Do I need a walking aid or a rollator?
- What is the best rollator for persons with Ataxia?
- Do Trionic sell mobility walkers with with warranty and after-sales support?
Assistive Device Programs
- How do I get a rollator in Sweden and is there financing?
- How to Get Funding for a Rollator in Mexico?
- How do I get a walker if I have a disability in Norway?
- How to get a rollator for a person with a disability in Chile?
- How Can You Fund or Raise Money for a Trionic Veloped, rollator, or Walker?
- Is the rollator covered by Health Insurance?
- How can I get funding for a rollator in Ireland?
- How to Get a Rollator or Trionic Veloped in Finland?
Orders and deliveries
Orders
- I haven't received my order confirmation?
- How is my product delivered?
- Do I need to be home for the delivery?
- What are Trionic Customer Service opening hours?
- Can I pick up my product at your warehouse?
- How do I order?
- What is the price of the product?
- How can I contact Trionic Customer Service?
- Does the Trionic tyre require an inner tube?
- What is Trionic Climbing Wheel?
- Will the private health insurance and the allowance cover the costs?
- What is the difference between the Veloped 12er and the 14er?
- How do I get a refund?
Delivery
- Out of stock in Canada. Available in Europe.
- Can I pick up my rollator at your warehouse?
- How can I pre-order if a model is out of stock?
- Can I change the delivery address on DHL shipments?
- What do I do if the shipment is visibly damaged upon delivery?
- Why this product isn’t available for checkout in your region?
Purchase and Payments
Payments
- What payment options does Trionic accept?
- Why is my card not accepted?
- Am I eligible for Pay with Klarna?
- What do I need to provide when I make a purchase with Klarna?
- Will a credit search take place against me?
- How do I manage my Klarna account?
- What should I do if I haven't received an email with my payment or statement information?
- When is my Klarna payment due?
- What happens with the repayment agreement if I cancel or return my order?
- What happens if I'm unable to make payments to Klarna?
- Can I pay in instalments?
- There's something wrong with my order. Do I still need to pay for it?
- I have not received my order. What happens to my Klarna statement?
- My Klarna statement is incorrect. What should I do?
- Are Veloped/Rollators paid for or subsidized by my health insurance?
- What do you need to make a bank transfer?
- Can I order and pay after the delivery?
Purchase
- What is a free choice system?
- Do you also work with pharmaceutical stores in Germany?
- Can I use a doctor's prescription for this walker?
- What is Trionic physical address?
- Problems paying with your card in the checkout?
- How can I order a Trionic product?
- What should I do if I can't proceed with the checkout?
- How do I place an order?
- What is Klarna's Buyer Protection Policy?
- Is my payment information safe?
- Problems making a payment with 3D Secure?
- Why did my card payment fail?
- What if my PayPal payment did not go through?
- Are the Trionic rollators covered by insurance in the USA?
- Are the Trionic rollators covered by insurance providers in Canada?
- Are the Trionic rollators covered by insurance providers in Australia?
- How is Social Security coverage handled in France?
- How to use a Promotion Code?
- The e-mail address for logged in
- Where can I find a dealer or shop of Trionic products?
- Where can I buy reliable mobility walkers near me?
- What mobility walker models are recommended for daily outdoor use?
- Is there a dealer in the United States?
Buy with Klarna
NDIS
VAT Relief
Returns and Complaints
Troubleshooting
Walker
- Unfortunately, the wheel squeaks a lot when I walk. What can I do?
- How to solve the creaky sound at a Walker?
- Syncro Steering Strap – Assembly Instructions
- Service Guide: Walker
- How do I center the Trionic brake ?
- How do I attach the red ribbon to the Trionic Walker?
- What should I do if there is a ticking noise in the Trionic Walker when I turn?
- The front right Walker wheel has started to wobble and turn sideways?
- How to adjust the Trionic Walker Syncro Steering?
- How do I change the seat on the Trionic Walker?
Veloped
- How to lower/raise the grip bar on the Veloped?
- Service & Maintenance Guide for Your Trionic Veloped® – The World’s Best All-Terrain Rollator
- How do I attach the Trionic rollator seat base to the frame?
- What if I have trouble making turns and steering my Veloped?
- Is it possible to rebuild a Veloped from 12" to 14"?
- How to change the length (middle section) of the folding stay?
General
- How do I remove/attach brakehub on a Trionic?
- The brake lever on one side has no braking impact?
- How can I remove the cable/cable head from the brake lever?
- What if I need to repair my rollator's brake levers?
- How to replace the brake lever on a Trionic rollator?
- The Trionic climbing wheel fell off and I can't get it to hold on anymore. What do I do now?
- How do you replace the brake cable on the Trionic Veloped?
Membership & Rewards
Membership
- How do I sign up for Trionic Rewards?
- Who is eligible to join Trionic Rewards?
- What am I agreeing to by joining Trionic Rewards?
- Can Trionic Rewards be terminated?
- Can my Trionic Rewards benefits ever change?
- I already have an account. Do I need to create a new one to earn rewards?
- I have an old or multiple email addresses and want to combine my accounts & earnings?
- Does it cost anything to begin earning Trionic Rewards?
- What is Trionic Rewards?
Referrals
- I referred friends to Trionic before the Trionic Rewards program existed. Do I not get anything for it?
- Where can I find my referral link?
- Can I refer customers from other countries?
- How can I track the status of my referrals?
- How do I refer a friend?
- What if I refer someone who forgets to use my referral code?
Benefits
Rewards Credits
- Do my Credits and benefits have any cash value?
- What happens to my Trioinc Rewards Credit if I return a product or if an order is cancelled?
- Is there a limit to how much Rewards Credit I can earn?
- Does Trionic Rewards Credit expire?
- I’ve referred several friends but haven’t received Rewards Credit for it. Is there something else I need to do?