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How do I recover my password if my email isn’t in the system?

If your email isn’t found in our system, it may be because you haven’t created an account yet, or you may have used a different email when placing a previous order.

You can easily create a new account to:

  • Access your past orders

  • Manage your settings, addresses, and contact information

  • Participate in Trionic Rewards

If you believe you already had an account with a different email, please contact our support team at [[email protected]] so we can help locate it.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Products and services

Rehabilitation and support

Orders and deliveries

Purchase and Payments

Returns and Complaints

Troubleshooting

Membership & Rewards

My Account & History

Product Reviews    

  • Buying a ROLLATOR…

    Did a brochure request which arrived promptly from Sweden - why can’t local companies manage this!

    Realised I would be a questionable size in terms of fitting their machines. So I rang and got through almost immediately and had an extremely inform…

  • Very satisfied. It works really well!…

    We bought the Veloped for our son. He has problems with balance and endurance as he walks. And we all like to be out in nature. With his new aid, he is much more independent, and much safer on the road. It works really well!…

  • Angus…

    Fantastic…

  • My Veloped makes me safe…

    Great to be able to take brisk walks with my Veloped in the green area close to my neighborhood. To get there, I pass street crossings, where the Veloped smoothly climbs up and down the curbs. Since the Veloped is easy to "fold" and load in the trunk…

  • Brilliant walker…

    Can’t believe that this walker has made such a difference to my life. I can walk over uneven ground, cobblestone paths and rough ground without needing to push any harder than on even terrain, thus avoiding painful arms and shoulders. The walker is r…

  • Excellent quality and handling.…

    Good sense of security when walking. Runs smoothly and steadily even off-road, on uneven paths and on curbs. This product can be recommended without reservation.…

  • Simply brilliant!…

    The Veloped Trek works perfectly. It rides over hill and dale. Snow and ice are no problem either. It's a bit bulky, but the main thing is that it handles the terrain. My dog ​​is also thrilled that Mrs. Hen can walk again.…

  • A new life for my mother!…

    Never before in my life have I been able to give such a beautiful gift. It is not the device, but what the device has made possible for her again...walks in the countryside...she is a new person since she's been travelling with Veloped. It opens up a…

  • Trionic Walker…

    My father struggles to move. With the Walker he has now the best rollator on the market and can move safely on any surface. The Walker looks very beautiful, it is superbly manufactured and Mr. Kindberg's service is exemplary.…

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